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Sales Conditions

The statements which follow stipulate the general sales conditions of which Travels Seleciton Reservations must abide by.   ARTICLE 1-SUBJECT The legal office of Travels Selection Corporation is located at: Via Argentina 20, Musile di Piave, Venice, Italy, 30024. The present documents determine the rights and obbligations of both parties regarding the sale of products and services in the Website www.riadselection.com. The General Sales Conditions constitute the total rights and obbligations of both parties. ARTICLE 2-APPLICABLE RIGHTS AND DISAGREEMENTS The present contract and following acts respect and are represented by Italian Laws. In case of conflicts arising from misinterpretations or from infulfilments of the agreements, the representatives will pledge themselves to resolve the situation in a friendly manner. In the event that an agreement can not be met, the dispute will be resolved in the Courts of Venice, regardless of the number of people or guarantee calls. Which ever type of contestation and complaint regarding your stay at the choosen structure represented in the website, will be reported directly to the structure, seeing that Travels Selection operates solely as an Intermediazione Agency. ARTICLE 3-PRICES The Prices indicated are in Euro and include Taxes. These prices have been negotiated by the Suppliers and Travels Selection. ARTICLE 4-PAYMENT FORM The customer must indicate, during the reservation, both the credit card number in his name and the expiry date. The credit cards accepted are VISA and MASTERCARD. The amount which is to be paid as a deposit depends on the agreements taken with each individual structure, and is always indicated on the offer sheet sent to each customer. In most cases, it is sufficient to pay a deposit of the reservation and the balance is paid directly at the Hotel upon arrival. In other cases, it is necessary to pay the whole sum in advance as indicated in our offer sheet sent to the customer. The debit to your credit card is made only after reservation confermation by the supplier. No amount will be debited if a mutual agreement is not met. The cost of your stay, during the period indicated by the traveller, is the price indicated by Travels Selection Snc written on the reservation voucher. The final price does not include airport, stations and hotel transfers. All prices are in Euros and include Taxes. ARTICLE 5-RESERVATIONS During the Reservation, when the customer clicks on "Conferm" (after having given his banking co-ordinates) this becomes unequivocally taken as a legal bind for the reservation. ARTICLE 6-RESERVATION CONFERMATION The reservation is considered concluded once the account payment has made successively by credit card. The reservation will be confirmed by the sending of a Travel Voucher from Travels Selection. Once received the Voucher the reservation will be definitely concluded and the customer commits himself to respecting the sales and cancellation conditions read and accepted at the time of payment. If the customer does not receive an email 12 working hours after having sent his reservation request, we ask that he send another email to info@travels-selection.com stating again his name, dates of travel and structure selected. The confirmation Voucher sent to the customer by Travels Selection substitutes all other documents and states all the information concerning the reservation along with the name, address and phone of the chosen structure. The Voucher serves as a guarantee. The customer must present this Voucher to the Structure upon his arrival. The deposit amount requested depends on the agreement made between Travels Selection and the individual structure. This amount is always specified in the email confirming availability and at the time of payment. ARTICLE 7-CANCELLATION Each structure has its own cancellation policy applicable at the time of the reservation. For this, we ask that you attentively read all of the conditions before effectuating a payment. These conditions are binding once the reservation is made. In case of a cancellation we strongly advice you to contact our Staff immediately in order to minimize the penalty fees. When a reservation is cancelled in time by the customer, we will reimburse the deposit amount less our administration fees which are indicated in the cancellation policy for each structure. Also as specified in the website of the structure and in this present document, it is possible that an additional fee will be debited (Cancellation Penalties) When a cancellation penalty is applied, it is based on the policy of each individual structure, Travels Selection in obliged to debit the customers credit card for the payment of the penalty in which they are subject to for the cancelling of the reservation Travels Selection will then credit the amount to the chosen structure in question. Effectuating your reservation through our website binds you legally in an unconditional and irrevocable manner in that Travels Selection may use your personal credit card number with the aim stated above. Whichever modification or cancellation request, it must be sent to us by email at info@travels-selection.com The customer will have no rights to any refund in the event of a voluntarily interruption of the journey and or of early departures from the structure selected. ARTICLE 8-DOCUMENTATION RESPONSIBILITY ON WEB SITE All of the pictures and descriptions furnished in the web-site are supplied directly and with approval of the establishment who is clearly responsible for the pubblished advertisement. Travels Selection is responsible for promoting the structure via its Web-Site but is not in anyway responsible for the text or photos pubblished in the individual site of the structure. ARTICLE 9-VISA It is the customers responsibility to verify all of the customs, sanitation and police formalities for the country in question of visiting. The customer must inform himself with the local Consolate or Embassy of the pertaining country if a Travel Visa is required before entering the country in question. Travels Selection can in no way be held responsible in the event of refusal of the Travel Visa or Transportation Tickets. Therefore, if you cannot present youself at the suppliers destination due to refusal of the Visa or for any other travel annulment motive, you will not be re-emborsed. ARTICLE 10-SECURITY The Web-Sites of Travels Selection are safe and secure in that Travels Selection has implemented a SSL Security System. ARTICLE 11 - EXEMPTION OF RESPONSIBILITY Through the use of Our Services, you accept to respect all the applied laws, articles and rules applicable to Our Services. Travels Selection will not resume any responsibilities regarding these matters. We limit ourselves to act as intermediate between you and the chosen structure and for this we do not have any way of controlling the quality and services or eventual charges to be paid to the structure during your stay. We are in no way responsible of any disputes between you and the structure concerning fees, services provided and any other matter. Notwithstanding this, the stated above general conditions are in no way limited in regards to the Laws governing the Consumers Act nor do we intend to exonerate or limit the responsibility of the structure in the case of a death or personal damages caused by the negligence of the Structure. ARTICLE 12-LAWS AND JURISDICTIONS The Contract stipulated between the Customer and Travels Selection Snc is Governed by Italian Law and is subjected exclusively to Italian Courts and Jurisdictions. ARTICOLO 13 - ARBITRATES CLAUSE Whichever controversy which may arise between the parties concerning validation, efficiency, interpretation and execution of the present contract and other agreements, will be defined and decided by an Administrative Arbitrator of the Arbirtates House and House of Commons in Venice of which all parties declare to have awareness and acceptance of. PRIVACY E POLICY INTRODUCTION The following privacy policy is to finalize and explain how and why we use your personal details through our website, of which we will refer to as "Site". We strongly advice you to read the privacy policy very attentively. Through the usage of the Site and of the services offered, you accept to be well aware of all the conditions regarding the use of your personal details given during the use of our Site. For any questions regarding the privacy policy, we ask you to contact us by email at the following address: info@travels-selection.com. We will do our best to answer you with a clear response to all of your inquiries. USE OF YOUR PERSONAL DETAILS. Travels Selection will use your personal details by you given exclusively with the aim of: -execution of your request; -send you information regarding our products and services; -verify your identity; -confirm your reservation at the structure chosen by you for your stay; -debit your credit card for the deposit amount of guarantee necessary to validate your reservation. -Allow Travels Selection to debit your credit card for any eventual penalty fees due to the cancellation or a No Show of a reservation. Such penalty fees vary depending on the cancellation policies for each structure, consultable at the time that your reservation is made. INFORMATION GATHERED AUTOMATICALLY FROM YOUR COMPUTER. Registration file/IP Address: when you visit the Site, our web server automatically stores your IP address. This is in no way linked to your personal information and is used exclusively in the administration of the Site. We are however able to collect other non personal information (through which it is impossible to identify you directly) such as the name of your Internet navigator, with the sole purpose of providing a more efficient service. MODIFICATION OF PERSONAL INFORMATION. Go back to Start We obligate ourselves to guarantee that the personal information in our possession is precise and up to date. At all times you may ask to modify or verify your information by sending us an email at info@travels-selection.com SECURITY Travels Selection treats all of your personal information as confidential and the personal information falls under the protection policy laws and usage of confidential information. Also, we use SSL technology to protect your personal information before transmitting them by Internet.